FAQs

1. Order Information

Shipping times

All orders are processed the same day, you will receive a confirmation once your order is placed and another confirmation once your order is shipped. Shipping usually takes 2-5 days within the mainland of the US and 12-21 business days internationally.

"Where is my tracking number?"

You can click open the email sent by ALVOXCON to check out the delivery status.

"What if I want to cancel the order after payment?"

Contact us immediately but we cannot guarantee we can cancel your order in time. If you have an issue with your order, please contact us (the contact info can be found in the Contact Us page).